What are some ways for occupational therapists to undertake home modifications services for clients via telehealth in Australia?

What are some ways for occupational therapists to undertake home modifications services for clients via telehealth in Australia?

Undertaking home modification services via telehealth can present unique challenges for occupational therapists (OTs), as it involves providing guidance and recommendations remotely. However, there are several strategies that OTs in Australia can employ to deliver home modification services via telehealth. Here are some ways to approach it:

Initial Assessment and Information Gathering: Begin by conducting a thorough initial assessment of the client’s needs and goals through video conferencing. Gather relevant information about the client’s physical abilities, home environment, and specific challenges they face. Ask the client to provide a virtual tour of their home to gain insights into the existing setup.

Collaboration and Communication: Establish open lines of communication with the client and their carers or family members. Regularly communicate through video calls, emails, or messaging apps to discuss progress, address concerns, and gather additional information. Collaborate with other healthcare professionals involved in the client’s care, such as physicians or physiotherapists, to ensure a holistic approach.

Visual Tools and Documentation: Utilise technology to enhance communication and understanding. Request photos or videos from the client to better assess their home environment. Use visual tools like diagrams, floor plans, and drawings to illustrate modifications and recommendations. Share relevant documents and resources electronically, such as checklists, guides, or product catalogues.

Education and Training: Provide educational materials and resources to the client and their carers regarding home modifications. Offer virtual training sessions to demonstrate adaptive equipment usage, safety techniques, and environmental modifications. Encourage the client to engage in self-directed learning through online tutorials or video demonstrations.

Virtual Product Recommendations: Explore digital platforms and databases to assist in identifying suitable home modification products and equipment. Recommend specific products and provide links or contacts for purchasing. Ensure that the client understands how to measure and assess compatibility for their unique needs.

Remote Collaboration with Contractors: Coordinate with local contractors or home modification specialists who can perform on-site assessments and installations. Facilitate communication between the client and the contractor, ensuring that the client’s needs are understood and met. Provide detailed instructions, measurements, and specifications remotely to guide the modification process.

Follow-Up and Evaluation: Schedule regular virtual follow-up sessions to assess the effectiveness of the home modifications and address any concerns or issues. Encourage the client to provide feedback on the modifications and their impact on their daily activities. Adjust recommendations or provide further guidance as needed.

Legal and Ethical Considerations: Ensure compliance with relevant privacy laws, regulations, and professional standards. Obtain informed consent from the client regarding the limitations and potential risks associated with providing telehealth services for home modifications.

Remember, while telehealth can be an effective way to provide home modification services, there may be limitations in assessing certain aspects of the environment remotely. It is important to acknowledge these limitations and make appropriate referrals for in-person assessments when necessary.


Leanne Hopkins is an Occupational Therapist at Succeed Healthcare Solutions and is passionate about creating a world where families thrive. If you or someone you know is interested in undertaking therapy via telehealth with a team trained and experienced in telehealth for several years, please contact us and arrange a free 15-minute Discovery Interview to see how we can assist.