Book Your Session Now

Enjoy a 20-minute session with an online Occupational Therapist or Physiotherapist. This session is bulk billed, offering you the convenience of no gap fees. Or opt for a consultation with a qualified Nutritionist or Allied Health Assistant for only $85.33.

Get quick access to healthcare with video consultations available business hours and after hours, 6 days per week, within a *15 minute to 72-hour timeframe, from any location in Australia. 

*Based on current maximum average wait time for Occupational Therapy, Physiotherapy and Allied Health Assistance.

The pricing for our TherapyNow Network telehealth therapy sessions is set lower than other services we offer, mainly due to the reduced number of touchpoints during the payment process. By streamlining the payment system, we are able to minimise administrative costs, which in turn allows us to offer these services at a more affordable rate. This efficiency in the payment process is one of the key factors enabling us to provide high-quality therapy sessions at a lower cost to our clients.

Avoid lengthy waits to see a therapist.

Succeed Healthcare Solutions provides streamlined and secure online therapy and nutrition consultations, accessible within a 15 minute to 72-hour timeframe, for extended business hours. We call this service ‘TherapyNow Network‘, emphasising ease of access and flexibility.

Understanding the Procedure for an Online Therapy Session.

Select your Session Type:

Regular Therapy Session | Extended Therapy Session

Share your
details with us

Choose the desired consultation duration and complete your profile with the necessary information.

Enter your payment
details for processing

Utilise your credit card for secure transactions through our protected payment gateway.

Rest assured, Succeed Healthcare’s payment system employs the highest standards of security to safeguard your payment information.

Link up with a therapist
registered with AHPRA or CMA

Connect for a video session with an AHPRA or CMA registered health professional in just 15 mins to 72 hours using your smartphone or computer.

Obtain your therapy
documentation

Post consultation, you’ll promptly receive any therapy documents, prescribed exercises, or therapy homework via email.

Therapy Guidance

Our online therapy services, staffed by AHPRA or CMA registered therapists and nutritionists offer a wide spectrum of therapeutic advice and support. This includes managing emotional well-being, coping with stress, enhancing communication skills, developmental therapy for children, strategies for pain management, rehabilitation exercises, lifestyle and dietary adjustments, and overall mental health care.

 

Explore In-Person Therapy and Nutrition Services Here:

For direct therapy and nutritional support, follow this link to our professional in-person services. Please note, these services are distinct from the offerings of the TherapyNow Network.

Uncover the formula for success at Succeed Healthcare Solutions:

Therapy + Socialising + Exercise/Life Skills.

By combining these essential elements, we create an environment that aims to maximise opportunities for growth and achievement.

Join with us on your path to strive towards success.

 

Other TherapyNow Network Services

Therapy Plans:

Bespoke therapy plans focusing on individual client needs, addressing specific goals and objectives.

Nutritional Plans: Customised nutrition and diet plans catering to the client’s health, lifestyle, and specific dietary needs or goals.

Exercise Programs:

Personalised exercise or rehabilitation programs, particularly from allied health professionals such as physiotherapists.

Progress Reports: Reports outlining client progress, achievements, and areas needing further improvement.

Lifestyle Coaching: Guidance on lifestyle changes to improve overall health and wellbeing.

Educational Resources: Providing educational materials to help clients better understand and manage their health conditions.

Wellness Plans: Comprehensive wellness plans integrating aspects of health like physical activity, nutrition, and mental wellbeing.

Home Exercise Guides: For clients in physical therapy or rehabilitation, offering guides for home exercises.

Supportive Behaviour Strategies:

Plans encouraging positive behaviour reinforcement and skill development, respecting the individual’s diversity and personal strengths.

Mental Health Tools: Resources and tools to support mental health, including stress management techniques or coping strategies.

Home Adaptation Recommendations: Suggestions for home adaptations to improve safety and independence for clients with physical limitations.

Health Monitoring Tools: Tools or apps for clients to monitor their health progress, dietary intake, or physical activity.

Frequently Asked Questions

What is an Online Therapy Consultation?

Our online consultation platform delivers a comprehensive array of healthcare services, chiefly focusing on occupational therapy (OT), physiotherapy, exercise physiology, and allied health assistance, with the addition of nutritional advice. This integrated method ensures holistic care for our clients. Key points include:

  1. Extensive Professional Expertise: Skills in high-quality OT, physiotherapy, and exercise physiology services, enhanced by allied health assistance and nutrition guidance for a thorough care experience.
  2. Bespoke Care Plans: Our skilled team, including occupational therapists, physiotherapists, and exercise physiologists, create customised treatment plans addressing each client’s unique health and wellness requirements.
  3. Easy Access and Convenience: Designed for accessibility, our services allow clients to receive expert healthcare support from any location, fitting into their schedules.
  4. Confidential and Secure: We maintain stringent privacy standards, ensuring all consultations are conducted via secure communication channels.
  5. Highly Qualified Practitioners: All our healthcare professionals, from OTs to physiotherapists, comply with the highest standards of qualification and ethical practice.
  6. Dynamic and Interactive Sessions: Our online consultations offer engaging, real-time interactions for immediate feedback and modification of treatment strategies.
  7. Comprehensive Service Spectrum: We replicate many in-person services, encompassing assessments, targeted interventions, and follow-up care. These are limited to what can be performed during the allocated time booked.

What does the telehealth therapy session cost?

The cost of telehealth therapy sessions is as follows:

  • Regular Session: A session with a multi-award-winning online Occupational Therapist & Physiotherapist is priced at $120. An Exercise Physiologist can be booked for $102. Nutritionist or Allied Health Assistant: A consultation with a Nutritionist or Allied Health Assistant is available for $53.
  • Extended Session: For extended sessions, the rates are $180 for Occupational Therapy/Physiotherapy, $155 for an Exercise Physiologist, and $80 for an Allied Health Assistant or Nutritionist.

These rates provide flexibility and options depending on the type of professional and the length of the session required.

In our telehealth therapy sessions, the structure is designed to ensure both effective therapy time and necessary administrative work for each appointment:

  • Regular Sessions: These are 37 minutes long, with 30 minutes dedicated to the appointment and 7 minutes allocated for therapists to complete notes and any follow-up tasks.
  • Extended Sessions: These have a total duration of 56 minutes. Of this, 45 minutes are for the actual therapy session, and 11 minutes are set aside for therapists to complete notes and documentation.

This structure helps maintain a balance between providing quality therapy time to clients and allowing therapists sufficient time to document and plan, ensuring the overall quality and continuity of care.

How can payments be made?

Payment for our telehealth therapy sessions can be made online via Stripe on the day of booking. Here’s how it works:

  1. Secure Online Payment: On the day of your appointment booking, you will be directed to a secure online payment platform, Stripe, to complete the transaction.
  2. Ease of Transaction: The payment process is straightforward and user-friendly, ensuring a hassle-free experience.
  3. Legal Compliance: It’s important to note that it is legally permissible for businesses to require payment on the day of service. This practice is in line with standard business operations.

By using Stripe, a trusted and secure payment gateway, we ensure the safety and confidentiality of your financial transactions. This system allows for an efficient and secure way to manage payments, ensuring that your booking process is smooth and convenient.

Does telehealth work? I had mixed results during COVID.

Does Telehealth Work? I Had Mixed Results During COVID.

Absolutely, telehealth can be an effective and valuable mode of delivering healthcare services, including therapy, assessment, and support. However, individual experiences during COVID may have varied due to various factors. Let’s explore the benefits and considerations of telehealth to understand its effectiveness:

1. Benefits of Telehealth:

  • Convenience and Accessibility: Telehealth allows clients to access healthcare services from the comfort of their homes, eliminating the need for travel and reducing time constraints.
  • Flexible Scheduling: Telehealth offers greater flexibility in scheduling appointments, accommodating busy schedules and time zone differences.
  • Continuity of Care: During challenging times like the COVID-19 pandemic, telehealth ensured the continuity of healthcare services when in-person options were limited.
  • Privacy and Comfort: Telehealth sessions provide a private and comfortable setting for clients to engage in therapy or consultations.
  • Increased Reach: Telehealth expands access to healthcare services for individuals in remote areas or those with mobility challenges.

2. Considerations for Mixed Results:

  • Adaptation Period: As with any new approach, there might be an adaptation period for both clients and therapists to become comfortable with telehealth technology and communication methods.
  • Technology Reliability: Internet connectivity, audio, or video issues may impact the quality of telehealth sessions, leading to mixed experiences.
  • Therapist-Client Relationship: Establishing a strong therapeutic relationship is vital for effective therapy. Some clients may find it challenging to build rapport through virtual interactions.
  • Suitability for Different Services: While telehealth is suitable for many services, some therapies or assessments may require in-person interactions for a comprehensive evaluation.

3. Success Factors for Telehealth:

  • Qualified Professionals: Working with experienced and trained healthcare professionals who are skilled in delivering telehealth services enhances the effectiveness of the sessions.
  • Client Engagement: Active participation and engagement from clients contribute to successful telehealth outcomes.
  • Technological Support: Having access to reliable technology and technical support can ensure smoother telehealth experiences.
  • Regular Communication: Open and regular communication between clients and therapists helps address any concerns and optimise telehealth sessions.

4. Our Commitment:

At Succeed Healthcare Solutions, we are dedicated to providing high-quality telehealth services. While telehealth can be an effective option, we understand the importance of personalised care. Our team of qualified therapists is committed to tailoring our services to meet individual needs and preferences, ensuring a positive therapeutic experience.

If you have had mixed results during COVID with telehealth or have any specific concerns, we encourage you to discuss them with us. Your feedback is valuable, and we are continually striving to enhance our telehealth services to deliver the best possible care and support to you.

Using Microsoft Teams for Telehealth

Q: What is Microsoft Teams and how is it used for telehealth? A: Microsoft Teams is a collaboration platform that includes video conferencing capabilities. In telehealth, it’s used to conduct secure, virtual healthcare appointments between clients and healthcare providers.

Q: Do I need to install any software to use Microsoft Teams for my telehealth appointment? A: Yes, for the best experience, it’s recommended to download the Microsoft Teams app on your computer or mobile device. It’s also accessible via a web browser if you cannot install the app.

Q: Is Microsoft Teams secure for confidential healthcare consultations? A: Yes, Microsoft Teams is designed with security and compliance at its core, meeting many compliance certifications and industry standards, which makes it suitable for confidential healthcare consultations.

Q: How do I join a telehealth appointment on Microsoft Teams? A: You will typically receive a meeting invite via email with a link to join the appointment. Just click on the link at the time of your appointment to join the session. If using the app, you may need to sign in with your credentials.

Q: Can I use Microsoft Teams for telehealth on any device? A: Microsoft Teams works on a variety of devices, including Windows and Mac computers, as well as iOS and Android smartphones and tablets.

Q: What should I do if I experience technical difficulties during the session? A: If you encounter issues, try restarting the app or your device. Ensure your internet connection is stable. If problems persist, contact Succeed Healthcare Solutions for assistance or alternative arrangements.

Q: Are there any best practices for a smooth telehealth session on Microsoft Teams? A: Yes, ensure you’re in a quiet, private space. Test your camera and microphone beforehand, and try to have a stable internet connection. It’s also a good idea to log in a few minutes before your scheduled appointment time.

What Are Some Options If There Are Sound or Audio Issues During a Teams Telehealth Session?

What Are Some Options If There Are Sound or Audio Issues During a Teams Telehealth Session?

We understand that technical issues can occasionally arise during Teams telehealth sessions. If you encounter sound or audio problems, there are several troubleshooting options you can try to resolve the issue:

1. Check Your Audio Settings:

  • Ensure that your device’s volume is turned up and not muted.
  • Verify that your microphone is working correctly and not muted within the Teams application.

2. Test Your Audio Before the Session:

  • Before joining the telehealth session, use Team’s built-in audio test feature to check your microphone and speakers.

3. Use Headphones or Earphones:

  • Using headphones or earphones can often improve audio quality and minimise background noise.

4. Restart Your Device:

  • Sometimes, restarting your computer, tablet, or smartphone can resolve sound-related issues.

5. Adjust Teams Audio Settings:

  • During the session, you can click on the up arrow next to the microphone icon in Zoom to access audio settings. Adjust the microphone and speaker settings if needed.

6. Switch to a Different Device:

  • If you have access to another device, such as a smartphone or tablet, you can try switching to see if the issue persists.

7. Check Your Internet Connection:

  • Poor internet connectivity can cause audio problems. Ensure you have a stable and strong internet connection.

8. Try Dialling In:

  • If the audio issues persist, you can try dialling into the Teams session using a phone for audio and continue the video portion on your computer or device.

9. Contact Technical Support:

  • If you have exhausted the above options and the audio issue persists, don’t hesitate to contact Succeed Healthcare Solutions support team for assistance.

10. Consider Rescheduling:

  • If the audio problem significantly hinders the telehealth session’s effectiveness, rescheduling the appointment for a more suitable time might be an option.

We want to ensure your telehealth experience is as smooth and effective as possible. If you encounter any technical difficulties during the session, please don’t hesitate to let us know. Our team is here to assist you and explore alternative communication methods if necessary. Your well-being and progress are our priorities, and we are dedicated to providing you with the best possible care during our Teams telehealth sessions.

What can't be done during telehealth therapy sessions?

Telehealth therapy sessions offer many benefits, but there are certain limitations to what can be accomplished in this format. Here are some aspects that are typically challenging or not feasible to address through telehealth:

  1. Physical Examinations: In-person physical assessments, especially those requiring hands-on evaluation or detailed physical examination, can’t be effectively done via telehealth. This is particularly relevant in physiotherapy, occupational therapy, or exercise physiology.
  2. Immediate Crisis Intervention: Telehealth may not be suitable for acute psychiatric crises or situations where immediate, physical intervention is necessary. In these cases, in-person care or emergency services are more appropriate.
  3. Complex Diagnostic Procedures: Some diagnostic tests that require special equipment or controlled environments cannot be performed during telehealth sessions.
  4. Limited Observation in Certain Therapies: For therapies that rely heavily on observing physical movements, postures, or subtle physical responses, the limited view of a camera can be a constraint.
  5. Certain Types of Interventions: Some therapeutic interventions, particularly those that require direct manipulation or guidance (e.g., certain types of manual therapy in physiotherapy), are not possible through a virtual format.
  6. Environmental Control: In telehealth, therapists have limited control over the client’s environment, which can affect the session’s effectiveness, especially in disciplines like occupational therapy where environmental adaptation is key.
  7. Technological Limitations: Technical issues, such as poor internet connectivity, inadequate hardware, or software problems, can hinder the effectiveness of a telehealth session.
  8. Privacy Concerns: While telehealth providers strive for privacy, in some cases, clients may not have access to a private space, which can limit the depth of discussion in therapy sessions.

It’s important to recognize these limitations and consider whether telehealth is the right mode of therapy for your specific needs. In some cases, a hybrid approach that combines in-person and telehealth sessions might be the most effective.

Can I have recurring telehealth therapy sessions at the same day/time?

While the idea of having recurring telehealth therapy sessions at the same day and time each week can offer consistency and routine, our current TherapyNow Network booking system does not support this feature. Instead, clients are encouraged to book their sessions online based on the available time slots.

This means that for each session, you will need to select a time and date that suits you from the available options on our booking platform. We understand this might not offer the regularity of a fixed schedule, but it provides the flexibility to choose times that align with your changing weekly needs and the availability of our therapists.

If you have a preference for a specific time and day, it’s a good idea to book in advance to increase the likelihood of getting your desired slot. We recommend regularly checking the online booking system for new availability and planning ahead to accommodate your therapy sessions into your schedule.

How Does Bulk Billing Work for Online Occupational Therapy with a GP Management Plan or Mental Health Care Plan?

Q: Can I use a GP Management Plan or Mental Health Care Plan for online occupational therapy sessions?

A: Yes, you can! If you have a referral under a GP Management Plan (GPMP) or Mental Health Care Plan (MHCP), you are eligible for bulk billed online occupational therapy sessions. Here’s how it works:

  1. Referral: Obtain a referral from your General Practitioner (GP) under a GP Management Plan or Mental Health Care Plan. This plan outlines your need for occupational therapy services.
  2. Eligibility: With this referral, you are eligible for a certain number of occupational therapy sessions per calendar year. These sessions can be bulk billed, meaning there will be no out-of-pocket expense for you.
  3. Scheduling: Book your online occupational therapy session with us. During booking, inform us that you have a GPMP or MHCP referral.
  4. Session: Attend your online therapy session from the comfort of your home. Our qualified occupational therapists will provide tailored support and therapy according to your plan.
  5. Billing: After your session, we will directly bill Medicare, so there are no upfront costs for you. This process is called ‘bulk billing’, and it ensures that the service is provided with no gap fee. We then refund the holding fee.
  6. Continued Care: If needed, you can continue to receive occupational therapy sessions as outlined in your GPMP or MHCP, within the limits of the plan.

Remember: It’s important to check the number of sessions you are eligible for under your plan and renew the plan with your GP if more sessions are required.

We’re here to assist you with accessible and convenient online therapy, supported by your GPMP or MHCP. Let us help you achieve your health and wellness goals.

What others say...

Succeed Healthcare Solutions acknowledges Aboriginal and Torres Strait Islander peoples as the original inhabitants of Australia and recognises these unique cultures as part of the cultural heritage of all Australians. We pay our respect to the Elders of this land; past, present and emerging.