Frequently asked questions.

What is occupational therapy?

Occupational Therapists support people to engage in activities they find meaningful. 

We aim to help young people through the key transitions in life: transitioning from kinder to primary school, primary school to high school, high school to courses, courses to work, long term relationships and parenting. We also aim to assist young people with thriving between these transitions. This can be with personal care like getting ready for school in the morning, domestic activities like helping with household chores, community activities like transport and shopping, social activities like friendships, self discovery and working to their strengths, keeping up with studies and maintaining a job.

Funding/payment options?

NDIS

Succeed Healthcare Solutions is an NDIS registered provider. We can assist people with NDIS access including self managed, plan managed and agency managed NDIS funding, except children under 7 who are agency managed. In that case, we recommend you seek to be plan managed so you can access our services.

Medicare

We provide Medicare rebatable occupational therapy and physiotherapy. This covers individual therapy sessions in person or via telehealth (where the client is seen for at least 20 minutes for the appointment in accordance with Medicare requirements), and for groups of 6+ people for occupational therapy.

Leanne Hopkins is a Medicare Approved Better Access to Mental Health provider.

Chronic Disease Management Plans or Mental Health Care Plan referrals from a GP would be required prior to commencing Medicare rebatable services.

Please note a gap fee applies.

Private Health Funds

We provide occupational therapy and physiotherapy that is claimable through some private health funds for sessions that are held in person or via telehealth, individually and in groups.

Please check with your health fund if they will cover our service.

Private paying

We also accept private paying clients.

 

We are aiming towards payment on the day. This is a work in progress as we refine our systems. Currently we commonly email the invoice for payment via direct deposit into our bank account.

Does my young person need a functional assessment?

Carers are often told by Support Coordinators that they need to see an Occupational Therapist for a Functional Assessment.

Functional Assessments can highlight a young persons’ strengths and potential areas of further development across a number of domains.

At Succeed we ask parent/carers why they need a Functional Assessment, and they often don’t know. We don’t recommend that a young person has a Functional Assessment unless their is a clear need for one.

There are many ways to gauge what a person needs, and to track progress, without always having to use a Functional Assessment.

All our therapy team uses the MEYA Clinical Area parent interview tool to identify top priority areas for therapy and to track progress. This can be used regardless of the type of therapy accessed. The parent rating tool measures the key areas that Autism commonly affects, and helps the therapy team know what is most important to you so we can focus on that first. We also use the tool for other conditions, as it is a broad tool.

Do you offer appointments outside of school hours?

At Succeed, we understand what a hard decision it is to take young people out of school for appointments, especially if they are regular appointments. We also understand how hard it can be to take time off work to take young people to appointments. We believe in providing a convenient flexible service where possible.

We offer the following appointments:

  • Mondays, Tuesdays, Thursdays and Fridays between 8.30am and 3.30pm (latest appointment 2.45pm).
  • Wednesdays between 8.30am and 7.30pm.
  • Saturdays between 10am-4.30pm.

Telehealth appointments after school hours is available for ‘one-off’ appointments as negotiated.

Additional after school appointments will become available as our service grows further.

Customers who access more than one type of service are given the priority for the out of school hours appointments in appreciation of their commitment. We can provide certificates of attendance for appointments attended during school/work hours.

 

 

How do I decide which service I need?

There are a lot of service options on offer at Succeed. It’s understandable that some carers aren’t sure where to start.

Through a 30 minute Discovery Interview (15 minute meeting and 15 minutes for documentation) our Allied Health Assistant we will explore your needs, and advise you about the club options we have available. This is a great chance for you to ask any questions you may have. It gives you and the team member the opportunity to work out if Succeed is the right fit for you.

At that stage, the team member may suggest some possible services to consider more closely to begin with.

If we are the right fit for your young person’s needs, we will book a one hour appointment for a needs assessment where we will generate a Youth Top Problems List. We will then ask you which problems are your first priority to address, and recommend a service plan based on that information.

My young person has an intellectual disability. Can they still attend?

We know that some of our services are really appealing for young people with intellectual disabilities. We’d love to be able to help. Our Occupational Therapist is passionate about the right young people seeing the right therapist. As she is does not have extensive skills assisting young people with intellectual disabilities, we recommend that young people with intellectual disabilities engage a therapist who has a lot of experience in servicing these young people, and whose services are specifically developed to suit their learning needs. We want to set your young person up for success.  

My young person doesn't want to attend therapy. Can they still participate?

We know that kinder and primary school aged children struggle to understand the long-term implications of their decisions, and need their parents to make some decisions for them. Sometimes this means doing therapy that they aren’t very motivated to do.    

In this case, we ask the children what their goals are (often they are goals about what they want to achieve in a computer game such as getting more Robux). In liaison with the carer, we try to build their goals into the session where we can. For example, after completing this activity, you can have $2 of Robux (as arranged with the carer). That helps to engage the child in the process and meet their goals too. 

For teens and young adults, we require them to voluntarily want to attend, learn the skills and make friends. If we assess that they are not voluntarily wanting to participate in our programs, we will not offer the service. There may be another type of service they will benefit from first that they are motivated by, or a different service provider may be more appropriate.

Why do you offer clubs? Do we need to attend?

Succeed Healthcare Solutions is passionate about our clubs. The main young people we service are people with social skills challenges. Often these young people can interact quite well one on one with an adult (ie. such as during an individual appointment). In this case, it is very difficult for the therapist to accurately observe the young person’s strengths and weaknesses with same aged peers.    

Same aged peers are far less willing to accommodate other young people’s individual differences than adults are, and provide a more realistic environment to practice skills in. This is easier to observe during our clubs. 

In addition, through clubs, young people can feel a sense that they are not alone in their struggles, that others understand, and gain ideas from others on how they handle difficulties. In addition, carers can often experience similar benefits.  

Clubs also reduce wait lists as more people can be assisted earlier. They are also cheaper than individual services.   

Does telehealth work? I had mixed results during COVID.

Succeed has been offering services for at least 2 years via telehealth (well before COVID). We have found it very effective for the services we offer. Carers have remarked that their child does better in therapy in their own home where they feel comfortable. Or that assessment results have been a more accurate reflection of the child’s abilities. 

We spent months carefully selecting and designing our models of service delivery to suit telehealth, and in professional development activities about telehealth. With COVID, many providers switched from clinic based services to telehealth overnight in some cases. It is therefore understandable that if not properly planned, the services may be a mixed experience for customers. We ask that you take into account the fact that we put a lot of leg work into telehealth for months before we even started offering the service, and spent many months thereafter refining them.    

Research shows that up to 70% of intervention (including medical) can be undertaken via telehealth, with satisfactory outcomes and customer satisfaction. Characteristics that can determine the uptake of telehealth include the customer’s and therapists confidence in using the technology, and the skills of the therapist.  

Anecdotally, carers tend to indicate that telehealth to us that is more successful for their older children (ie 7+ years of age) than their younger children. At Succeed, we do have ways to still service children under 7 using telehealth, including using ‘magic’ green screen technology (to amaze and engage the kids), puppets, videos, music, movement, portable devices that don’t require a child to sit still, parent coaching and asking parents to assist with the session.   

What happens if my videoconference platform (ie. Zoom) has technical issues?

We ask you to keep your phone nearby during telehealth sessions, in the unlikely event that the videoconference (Zoom) platform has technical issues. Your therapist can help you trouble shoot the issues, and if you are still having difficulties, strategies can be used like other family members reducing wi-fi use during the session, turning off video to improve audio, using dial in or phone audio with video, using another videoconference platform, or completing the appointment by phone.

Why would I choose your service? There are a lot of services springing up in our area?

It’s important that you choose the right service for your needs. 

At Succeed we offer a niche service for young people with social-emotional challenges.    

We are committed to making a difference where we can, and will let you know if we do not think we are the right service for you. 

We focus on addressing your most pressing needs (where we can), and are accountable for the progress made. 

We’ll change tactics if something isn’t working. 

We regularly seek feedback from families to make sure we are on track.  

We address meaningful activities and don’t play around the edges. 

We value youth and experience and harness the best from what both have to offer.  

We are extremely passionate about what we do.

Do you see kinder or primary school aged kids? A lot of the services you offer seem geared towards teens?

Yes. At Succeed we can see young people aged 3-35. We have made a conscious decision to target teens and young adults as there aren’t many therapy services that offer age appropriate models of intervention for them, and we’re determined to help fill that gap.  

However we have enjoyed assisting the kinder and primary school aged kids for the last 10 years. We set out to help young people through the transitions and stages of life, because each new stage brings new challenges and opportunities that need new skills.

What if the young people in the clubs don't get along or like each other?

At Succeed, we screen young people to make sure they are going to be able to function in a group situation. We are not a friendship matching service. We aim to teach young people how to make their own friends with people who have similar interests to them. 

Knowing where to look for a potential source of accepting friends  is an important life skill, as when we go through life transitions, we often need to find a new peer group (ie when going from kinder to primary, primary to high school, high school to university or from university to work etc).  

Whilst we will do our best to allocate young people to appropriate clubs, other skills they can learn during club sessions if they don’t get along well, is how to get on with others they don’t like. This is a useful life skill which is often required in places like school and work.  

Why do you offer telehealth and in person services?

At Succeed, we are committed to therapy fitting into the lives of families, not families fitting into therapy, wherever possible. Research shows families like a mix of telehealth and in person services to get the best of both worlds. Telehealth is very convenient and can involve family members that may previously not have been able to be involved. There is often less disruption to school and work, and saves on travel. Young people are often more comfortable in their own homes, and can resent being taken to appointments. This can cause stress on the family. The young person might be tired from attending therapy and then not have the time or energy to practice the skills in their daily lives where they really count.  

However, we know that telehealth doesn’t suit every family or every situation, so we also offer in clinic services.  

Succeed has been offering telehealth services for at least 2 years (well before COVID). This was because Leanne reflected on the therapy that had best helped her kids when they were younger and she was surprised to realise it was their telehealth Occupational Therapist. Leanne researched telehealth and found it had a reasonable evidence base. Her own experience also found that telehealth was making a positive difference in people’s lives, sometimes even more than their other in person services were. Therefore, we are committed to continue to offer this option.  

Teens in particular seem very comfortable accessing therapy via telehealth as they are used to communicating via devices, and it often builds on their strengths in this technology.